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Scottsdale, Arizona
More Freight More Problems
A trucking safety, risk, and security conference, by Cassandra Gaines.
Two-Day Seminar
March 12th & 13th 2025

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Our Expert Speakers
Carrier vetting and training for industry experts
Join us for two days of intense training designed for shippers and brokers to help them better vet carriers, avoid problems and manage those problems when they arrive.
What to Expect?

Understand Fraud Trends
Learn the latest ways that the scammers are stealing cargo.
Prevent Cargo Theft
Learn from industry experts on the ways you can prevent cargo theft.
Stop Double Brokering
Receive intense training on how to stop double brokering right away.
Be Part of a Community
Join the growing community of shippers and brokers that want to stop the fraud
What are Attendees Saying?
Explore our Conference Agenda
Welcome
Tuesday, March 11th
Day 1
Wednesday, March 12th
Day 2
Thursday, March 13th
6:00 PM
Welcome Happy Hour
Kick off the conference in style with our exclusive Welcome Happy Hour in charming Old Town Scottsdale! Enjoy the perfect weather, sip delicious drinks, and connect with fellow brokers and shippers in a relaxed and vibrant setting. Start building valuable relationships and set the tone for a fantastic event ahead. Don't miss this early networking opportunity to mingle and unwind before the main event begins!
8:00 AM
Breakfast
Sponsored by Freightclaims.com
45-minute continental breakfast to network and discuss industry problems with peers. Enjoy an array of sliced fresh fruit, baked goods, and vegetable frittata with a side of potato hash, crisp bacon & chicken sausage. We will also offer yummy, locally made donuts (first come, first serve). Coffee, soda, tea, and water will be provided throughout the day.
45-minute continental breakfast to network and discuss industry problems with peers. Enjoy an array of sliced fresh fruit, baked goods, and vegetable frittata with a side of potato hash, crisp bacon & chicken sausage. We will also offer yummy, locally made donuts (first come, first serve). Coffee, soda, tea, and water will be provided throughout the day.
8:45 AM
Welcome to the Event
Cassandra Gaines will open the event with a quick welcome message for everyone. Cassandra is a transportation attorney, Carrier Assure's CEO, and this conference series's founder. Cassandra was named one of the 100 People Transforming Business in North America by Business Insider, joining alumni such as Elon Musk, Jack Dorsey, and Jeff Bezos, solidifying her status as a visionary leader in the transportation industry.
9:00 AM
Cargo Crime Trends: Insights and Solutions from Travelers Insurance
Scott Cornell of Travelers Insurance kicks off the conference with a comprehensive overview of current fraud and theft trends in the logistics industry. Discover emerging theft tactics, high-risk areas across the country, and the commodities most frequently targeted. Gain insight into how law enforcement collaborates with Travelers to investigate thefts and recover stolen cargo. This session sets the stage for understanding today's challenges and strategies shaping cargo security.
10:00 AM
Deep Dive Training: Stopping Fraud, Theft, and Double Brokering Together.
Cassandra Gaines,
CEO of Carrier Assure
Mike Cannistra, EVP of Truckload, Logistic Dynamics
Eric Libby, Director of Carrier Network, Flexport
Prepare yourself; this is an intense session!
This interactive two-hour masterclass equips attendees with advanced strategies to prevent fraud, cargo theft, and double brokering. Moving beyond basic vetting, attendees will learn how to identify hidden red flags and mitigate risks through thorough investigations and proactive measures. Collaborate with peers to exchange best practices and build a unified approach to carrier vetting, fostering a stronger, safer transportation community. Join the most popular session of the conference and leave with actionable tools to protect your business and customers’ freight.
CEO of Carrier Assure
Mike Cannistra, EVP of Truckload, Logistic Dynamics
Eric Libby, Director of Carrier Network, Flexport
Prepare yourself; this is an intense session!
This interactive two-hour masterclass equips attendees with advanced strategies to prevent fraud, cargo theft, and double brokering. Moving beyond basic vetting, attendees will learn how to identify hidden red flags and mitigate risks through thorough investigations and proactive measures. Collaborate with peers to exchange best practices and build a unified approach to carrier vetting, fostering a stronger, safer transportation community. Join the most popular session of the conference and leave with actionable tools to protect your business and customers’ freight.
12:00 PM
Lunch
Sponsored by Front
1-hour lunch to network and discuss industry problems with peers.
Enjoy house-made lunch items such as rosemary garlic herb chicken, fresh bread and butter, seasonal vegetables, and herb-roasted potatoes.
1-hour lunch to network and discuss industry problems with peers.
Enjoy house-made lunch items such as rosemary garlic herb chicken, fresh bread and butter, seasonal vegetables, and herb-roasted potatoes.
1:00 PM
Demo on Controlling Your Emails
Patrick Lago, Solutions Engineer, Front
Learn how Front can prevent your company from hiring problematic carriers and avoid identity theft occurrences. Front’s powerful workspace helps teammates collaborate—supported by AI—across your customer’s entire experience. Exceed expectations for speed, ease, and quality.
Learn how Front can prevent your company from hiring problematic carriers and avoid identity theft occurrences. Front’s powerful workspace helps teammates collaborate—supported by AI—across your customer’s entire experience. Exceed expectations for speed, ease, and quality.
1:10 PM
Beyond Approval: Ensuring Carrier Fit for Every Shipment
Megan Sabiston, Director of Sales, Carrier Assure
Carrier onboarding platforms vet trucking companies, but approval doesn’t guarantee a carrier suits every load. This session highlights how freight brokers can assess shipment requirements, risks, and carrier capabilities to avoid theft, fraud, and double brokering. Discover how Carrier Assure helps brokers and shippers make safer carrier selections and learn about its 2025 advancements. Leave with actionable steps and best practices to protect your business and optimize operations.
Carrier onboarding platforms vet trucking companies, but approval doesn’t guarantee a carrier suits every load. This session highlights how freight brokers can assess shipment requirements, risks, and carrier capabilities to avoid theft, fraud, and double brokering. Discover how Carrier Assure helps brokers and shippers make safer carrier selections and learn about its 2025 advancements. Leave with actionable steps and best practices to protect your business and optimize operations.
1:30 PM
Closing the Gaps: Understanding and Preventing Cargo Insurance Claim Denials
Cassandra Gaines, Transportation Lawyer and CEO of Carrier Assure
Uncover the common reasons cargo insurance claims are denied and learn how to navigate and prevent coverage gaps. This session delves into key denial triggers like unattended freight, unlisted VINs, and driver errors, providing actionable strategies for attendees to mitigate risks and avoid costly claim disputes. Equip yourself with insights to ensure your policies align with industry standards and protect against unexpected liabilities.
Uncover the common reasons cargo insurance claims are denied and learn how to navigate and prevent coverage gaps. This session delves into key denial triggers like unattended freight, unlisted VINs, and driver errors, providing actionable strategies for attendees to mitigate risks and avoid costly claim disputes. Equip yourself with insights to ensure your policies align with industry standards and protect against unexpected liabilities.
3:00 PM
Inside California's Cargo Theft Battle: Insights from CHP
Brad Dibel, Investigator, California Highway Patrol
David Navarro, Lieutenant, California Highway Patrol
James Final, Investigator, California Highway Patrol
Kyle Dodder, Sergeant, California Highway Patrol
Join the California Highway Patrol for an in-depth look at cargo theft in one of the nation's highest-risk areas: Southern California. Meet the officers on the front lines and learn about recent theft trends, practical steps to support law enforcement during theft investigations, and real-world case studies of cargo theft scenarios. Build connections with CHP and gain valuable insights to strengthen your cargo security strategy.
David Navarro, Lieutenant, California Highway Patrol
James Final, Investigator, California Highway Patrol
Kyle Dodder, Sergeant, California Highway Patrol
Join the California Highway Patrol for an in-depth look at cargo theft in one of the nation's highest-risk areas: Southern California. Meet the officers on the front lines and learn about recent theft trends, practical steps to support law enforcement during theft investigations, and real-world case studies of cargo theft scenarios. Build connections with CHP and gain valuable insights to strengthen your cargo security strategy.
4:00 PM
CloneOps Demo
Kyle Richards, Director of Sales for CloneOps
Roger Boza, Chief Technology Advisor for CloneOps
CloneOps.ai specializes in AI-powered virtual agents that optimize phone operations, automating high-volume inbound and outbound calls with speed, accuracy, and zero downtime.
Roger Boza, Chief Technology Advisor for CloneOps
CloneOps.ai specializes in AI-powered virtual agents that optimize phone operations, automating high-volume inbound and outbound calls with speed, accuracy, and zero downtime.
4:15 PM
Happy Hour (2 hours)
This is an intense day of training. It only makes sense to continue the discussions and networking right at Clayton House during the event happy hour with drinks and appetizers! The happy hour will be partially outdoors, where you can enjoy the sunny weather and play a few yard games. Enjoy an open bar with beer, wine, soda, and juices. We will also have appetizers including, Mac and Cheese Panko Croquettes, Bacon Wrapped Wild Scallops, Spicy Jamaican Jerk Chicken Skewers, Mini Shrimp Tostadas, Pork Belly BLT Crostini, and BBQ Meatballs.
6:15 PM
End of Day 1
8:00 AM
The EPIC Breakfast
Sponsored by
Denim
If you enjoy fantastic breakfast food, this is your breakfast. Get in early. Not only will we have a big old Belgian waffle bar waiting for you (with decadent toppings), but we also have breakfast bread, pastries, vegetable frittata, fresh fruit, bacon, breakfast sausage, roast beef carving station with three-cheese scalloped potatoes. Because you worked so hard yesterday and will need your strength today, we will also include sunrise, bloody marys and mimosas.
Denim
If you enjoy fantastic breakfast food, this is your breakfast. Get in early. Not only will we have a big old Belgian waffle bar waiting for you (with decadent toppings), but we also have breakfast bread, pastries, vegetable frittata, fresh fruit, bacon, breakfast sausage, roast beef carving station with three-cheese scalloped potatoes. Because you worked so hard yesterday and will need your strength today, we will also include sunrise, bloody marys and mimosas.
9:00 AM
Welcome
Cassandra Gaines will open the second day of the event with another welcome message and an overview of what to expect for the day.
9:15 AM
Denim Demo
Austin Smith, Account Executive, Denim.
Denim is a trusted freight factoring partner dedicated to advancing the supply chain by accelerating the flow of money and data. Denim provides quick access to working capital, along with flexible factoring solutions to easily manage financing options and automate back-office operations. Acting as a true partner and an extension of your team, Denim saves you time and money while providing the opportunity to focus on retaining and attracting new customers.
Denim is a trusted freight factoring partner dedicated to advancing the supply chain by accelerating the flow of money and data. Denim provides quick access to working capital, along with flexible factoring solutions to easily manage financing options and automate back-office operations. Acting as a true partner and an extension of your team, Denim saves you time and money while providing the opportunity to focus on retaining and attracting new customers.
9:30 AM
Beyond the Load Board: Reducing Risk and Building Internal Capacity
Andrew Smith, SVP at Circle Logistics
Matt Jones, Co-founder, Simple Logistics
Brian Ripes, VP of Carrier Operations, Echo Global Logistics
Explore how brokers and shippers can reduce cargo theft and fraud exposure by minimizing reliance on load boards.
Learn how to build a secure internal carrier network, optimize capacity utilization, and implement risk mitigation strategies for safer load board use. Presenters will also review alternative software and tools available in the industry to streamline operations and enhance security. Walk away with actionable steps to strengthen your operations and protect your business.
Matt Jones, Co-founder, Simple Logistics
Brian Ripes, VP of Carrier Operations, Echo Global Logistics
Explore how brokers and shippers can reduce cargo theft and fraud exposure by minimizing reliance on load boards.
Learn how to build a secure internal carrier network, optimize capacity utilization, and implement risk mitigation strategies for safer load board use. Presenters will also review alternative software and tools available in the industry to streamline operations and enhance security. Walk away with actionable steps to strengthen your operations and protect your business.
10:30 AM
Shippers Discuss How Brokers can Outshine their Competition in 2025
Jon Pruitt, Director of Logistics Operations, Nutrabolt
Andrew Zielinski, Carrier Relations Manager, Ace Hardware
Brenda Conley, Global Commodity Manager, Mitsubishi Power
Gain insider knowledge from shippers on how freight brokers can stand out as top-performing vendors. This session provides valuable insights ahead of RFP season, including what shippers value most: detailed preparation, clear communication, transparency, and understanding their business. Hear real-world examples of what works—and what doesn’t—when engaging with shippers. Leave with actionable strategies to build stronger relationships, enhance your proposals, and secure more business.
Andrew Zielinski, Carrier Relations Manager, Ace Hardware
Brenda Conley, Global Commodity Manager, Mitsubishi Power
Gain insider knowledge from shippers on how freight brokers can stand out as top-performing vendors. This session provides valuable insights ahead of RFP season, including what shippers value most: detailed preparation, clear communication, transparency, and understanding their business. Hear real-world examples of what works—and what doesn’t—when engaging with shippers. Leave with actionable strategies to build stronger relationships, enhance your proposals, and secure more business.
11:45 AM
Hidden in Plain Sight: Combating Cargo Theft via POD and BOL Fraud
Cassandra Gaines, Transportation Lawyer & CEO of Carrier Assure
Danielle Spinelli, Account Executive, Descartes/MyCarrier Portal
Explore one of the most insidious forms of cargo theft: altering the Proof of Delivery (POD) and Bill of Lading (BOL) to conceal stolen goods. This session examines how carriers manipulate documentation to make theft undetectable, leading to significant cumulative losses. Learn how to identify red flags, implement safeguards, and use technology to prevent and detect this growing threat. Equip yourself with the tools to protect your business from these subtle but devastating theft tactics.
Danielle Spinelli, Account Executive, Descartes/MyCarrier Portal
Explore one of the most insidious forms of cargo theft: altering the Proof of Delivery (POD) and Bill of Lading (BOL) to conceal stolen goods. This session examines how carriers manipulate documentation to make theft undetectable, leading to significant cumulative losses. Learn how to identify red flags, implement safeguards, and use technology to prevent and detect this growing threat. Equip yourself with the tools to protect your business from these subtle but devastating theft tactics.
1:00 PM
Spring Training Send-Off: Rangers vs. Giants (and lunch)
Sponsored by CloneOps.
This conference is intense. The discussions, education, presentations, and environment are intense and designed to push a lot of information at you and encourage you to network and benchmark. Ending the conference with a relaxing afternoon at the Scottsdale Spring Training Stadium is only fair. Enjoy sunny skies, great company, and a thrilling game between the Rangers and the SF Giants from a private deck overlooking the field. Savor delicious food and drinks while taking in the vibrant atmosphere. It's the perfect way to unwind, network, and celebrate the conclusion of a successful conference
This conference is intense. The discussions, education, presentations, and environment are intense and designed to push a lot of information at you and encourage you to network and benchmark. Ending the conference with a relaxing afternoon at the Scottsdale Spring Training Stadium is only fair. Enjoy sunny skies, great company, and a thrilling game between the Rangers and the SF Giants from a private deck overlooking the field. Savor delicious food and drinks while taking in the vibrant atmosphere. It's the perfect way to unwind, network, and celebrate the conclusion of a successful conference
3:00 PM
End of the Conference; time to walk the bars in Scottsdale!
Feel free to stay with us at the Scottsdale Stadium or enjoy downtown Scottsdale and all it has to offer. You will be in walking distance to bars and restaurants. Or just relax with a game of golf or enjoy your hotel pool. Thank you for joining us!
Ready to Prevent Cargo Theft?
Secure your spot on the waitlist now

Two days of expert-led sessions on the latest trends and solutions in fraud, cargo theft, claims, insurance, and more!
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